- The seller of the products was established in 2002 DeliDeli Oy (VAT ID: 1740519-4), PO Box 250, FI-00181 HELSINKI, Finland, telephone 09-26942010 e-mail info (at) delideli.fi.
- The price of products includes VAT, 14 % for food products and 25,5 % for other products and transport and collection services. All prices are in euro.
- A buyer under the age of 18 requires the consent of a guardian for their purchases.
- You can place your order online or over the phone. The products will be delivered to the address provided either according to the schedule provided by DeliDel or at the time agreed with the customer. DeliDeli Oy reserves the right to change delivery times in case of force majeure. If the delivery time has to be postponed due to eg traffic or weather conditions, we will notify the customer by phone. For this reason, it is important that the customer's details include telephone numbers that can be reached before the delivery time begins.
- DeliDeli Oy reserves the right to change its prices and product range.
- If your order has not been paid for using the payment methods provided by Paytrail, we will send you an invoice after the order. Once the invoice has been paid, we will send the order as agreed.
- If the customer opts for cash on delivery (disabled due to abuse), we'll confirm the order by phone. For this reason, it is important that the customer's details include a phone number.
- Upon delivery, the customer has the right to return a product that has not been ordered or if the product is defective. Customer must contact DeliDel prior to return to receive DeliDel's return instructions. If a defect or defect in the product occurs later (product defective, etc.), the customer must contact DeliDel within a reasonable time to investigate the matter and prevent further damage. Otherwise, the damage remains with the customer. Defects and defects will generally be refunded by paying the price of the product or other credit to the customer's bank account against the defective product, unless otherwise agreed with the customer (upon next order, etc.).
- The right of return is 14 days (KSL 6: 9 §). Unopened products must be returned to DeliDel at Ruosilantie 7, 00390 Helsinki or to the DeliDel store in Hakaniemi Hall.
- Please send any complaints regarding the order, delivery or products within seven (7) days of receiving the order.
- A refund of € 9 will be charged for all orders not received or returned without notice.
- The transport fee is from. 4,96€ (incl. VAT 25,5 %) per order or 0€ if the value of the purchase exceeds 60€. Less than 15€ the transport fee for the order is from. 6,85€. Does not apply to home delivery.
- You have the right to prohibit direct mail and email advertising sent by DeliDel.
- All malicious and criminal activities, such as unnecessary orders, false name registration, hacking, etc., related to the operation of DeliDel and this system will be reported to the authorities. IP monitoring is constantly on.
- Dues
The products and their shipping costs will be paid when ordering. The following payment methods can be used to pay in the e-shop:- Nordea, Cooperative Bank, Danske Bank, Savings Bank, Oma Savings Bank, POP Bank, Aktia, Handelsbanken, Ålandsbanken and S-Bank.
- Card payment: Visa, Visa Electron, Mastercard, American Express.
- Mobile payment: our service also includes the popular MobilePay, Pivo, Siirto and Apple Pay.
- A PDF invoice as an advance payment is also available as a payment method.
- Paytrail account.
- Invoice and installment services: OP Account Credit, OP Invoice and Walley.
- You can choose to pay by Klarna. Klarna will provide you with detailed payment terms. For more information or payment questions, please visit On the Klarna website.
The payment service is provided by Paytrail Oyj (2122839-7) in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as the recipient of the payment on the bank statement or card bill and forwards the payment to the merchant. Paytrail Oyj is a licensed payment institution. In case of complaints, please contact the supplier of the product in the first instance.
Paytrail Oyj, business code: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä, Finland
https://www.paytrail.com/kuluttaja/tietoa-maksamisesta - advance
We will mail the products when the payment appears on our account. We do not ship products by cash on delivery. Payments will be credited to account FI9457803820000056 DeliDeli according to the order confirmation information. International orders IBAN: FI9457803820000056 BIC / SWIFT: OKOYFIHH. - DeliDeli Oy is not responsible for delays by transport companies such as Posti.
- If multiple orders are for the same product, they will be processed in the order they are placed. If, due to a large order volume, the product ends up contacting DeliDeli and a replacement is agreed or delivery can be arranged at a later date.
- Delivery time
The delivery time for our products in stock is usually 1-3 working days from the receipt of the order. In the event of a problem, DeliDeli will contact the customer. - Privacy and privacy
DeliDeli is responsible for the proper processing of personal data. Personal data is registered in its own customer register and stored for a maximum of 5 years, after which the data is deleted. Under no circumstances will personal information be disclosed or sold to a third party, unless it is a matter of law. When placing your order, you must provide your name, address and email address as well as your telephone number. You have the right to review and, if necessary, modify your personal information.
We comply with the Finnish Personal Data Act.
->Data protection